Issues with publishing changes to my app

[Dominic_Rann]

Hi all,

Just experiencing some issues with my app and appreciate any advice!

Basically, what is happening is that sometimes when I make changes to my app and publish the live app will be updated with those changes, no dramas. Other times when I publish the live app will switch randomly between the 2 versions every few hours, or not even show the new version after a day or two, making it incredibly hard to keep our families informed (we are a not-for profit gymnastics club)

We are published to a custom domain if that helps!

Again, truly appreciate any advice you might have!

Warmly,
Dom

[ThinhDinh]

@Dominic_Rann

Other times when I publish the live app will switch randomly between the 2 versions every few hours, or not even show the new version after a day or two, making it incredibly hard to keep our families informed (we are a not-for profit gymnastics club)

That’s weird. I assume you’re using publishing control and only publish changes when needed? Can you reliably reproduce that to submit a support ticket?

How to open a support ticket?

Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the Glide Support Page. To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: [CleanShot 2023-08-16 at 16.24.33@2x] Glide will prompt you to create a support link for your App. Click on Create Link: [CleanShot 2023-08-16 at…

[Dominic_Rann]

Thanks for your advice! I am using publishing controls and not auto publishing, and we aren’t able to submit a support ticket due to being on a not-profit plan. I think I have fixed the issue by deleting the page affected and re creating it, so far so good!

[ThinhDinh]

Please let us know if you see the problem again. Thank you!