On 09/13, I upgraded from a free account to a Maker account for $49 in order to access more features for my app. However, for the past week, despite numerous attempts, I have been unable to access the app’s back-office to make improvements. Glide is no longer sending me the login link (to an Outlook address).
Strangely, I can still log in to the front-office of the app and use it via the URL without any issues. I have submitted two requests through the customer support platform, but each time I receive the same automated response.
I’m quite concerned, as I’ve put a lot of work into this app, and the reason I upgraded to a Maker account was to get more out of it. For my first experience with customer support, I’m finding Glide’s response somewhat lacking, and I’m unsure how to get more information. Is this a bug? Is my account blocked? Why? What should I do to reactivate my account? So many questions remain unanswered.
If anyone has any information or can help me resolve this situation, I would really appreciate it.
Hello @Catalan66, welcome to Glide and the community forum.
Unfortunate coincidence, Glide email send-outs have been down in the past few days and perhaps you were personally affected by the situation and unable to access your account.
It seemed to me the outage was related to the Send Email action, but perhaps for some reason you weren’t receiving emails to sign in to your account. Have you checked your spam folder? Have you tried signing in in incognito mode?
See here for the latest update on the matter. I hope you’ll be up and running on your new Maker plan soon.
Thank you for your response. I’m feeling a bit stressed because I have to present the application on Monday morning, which, as you can imagine, is putting me under pressure… I’ve tried everything: checking spam in Outlook, using incognito mode, switching browsers, clearing the cache, searching the forum… If you could take a look at my account linked to the email address cogny.stephane@outlook.fr and see if there’s anything you can do on your end, it would be really appreciated. I’m quite worried about not being ready for my presentation.
Thank you in advance for the time you can dedicate to this.
Most of us here in the Community are not able to check those sorts of things, however we can tag your post for escalation to Glide Support (which I will do).
Are you using the same email address to sign into the Community? This is important, as Glide Support will use that to check the link to your Glide Account.
Hello, thank you for your feedback. Indeed, for convenience and to centralize the data, I use the same email address to log in to the Glide app and the community support.
Do you have access to your Glide account? This seems to not be the case. Just to confirm, you cannot log in to Glide at all?
If you do not, try the following if you haven’t already:
Incognito mode
Delete all cookies your browser related to Glide
Change browsers: Arc, Chrome, Safari, Firefox, Edge, etc.
Change internet connections: wi-fi, data
Pause your VPN
Check your spam folder
Open a support ticket with your IT department and ask if they have emails in quarantine for your email account, and if so ask for a report and in particular the email sender
If you do have access to your account:
When you first enter your Glide account and you are in the dashboard, when you click on your avatar upper right hand corner and enter your account settings, do you see the correct email address you communicated? → If not, sign out and sign back in with the correct email address.
Can you locate the team you upgraded to Maker? You would see the name of this team upper left hand corner and it would say Maker below the name in blue. → If you cannot locate the team, click on the name of the team in the upper left hand corner, a drop down with a list of teams will appear, and locate the correct team.
Once you are in the correct team, locate the folder where the faulty application is. Is only one application faulty, or all of them. Can you create a dummy application to test this?
When I enter the address to log in, I no longer receive a connection link. All requests for access to the site from people wishing to connect do not arrive in my outlook mailbox either. Kind regards
However, I received many messages allowing me to connect to the application before switching from a free account to maker since it doesn’t work anymore
Unfortunately we can only try to help you here in the forum. Personally I cannot connect to your PC and help you there.
You could switch to French and should if you feel it will be easier for you. Those who want to understand your issue and help will use an online translator, and I happen to be French so French won’t be an issue for me.
J’espère que le tutoiement te convient.
Donc si tu regardes dans les autres onglets à savoir “International”, “Expéditeurs approuvés” et “Options”, tu ne vois rien concernant Glide ?
Peux-tu envoyer un mail au support de Glide ? (support@glideapps.com) Pour expliquer ton problème dans la langue de Molière tout en étant concis, tu peux utiliser DeepL pour t’aider à traduire en anglais et ChatGPT pour t’aider à raccourcir et clarifier ton texte (ou ChatGPT d’abord puis DeepL).
Vraiment, n’hésite pas à répondre en français ou en anglais. Ici on se débrouille, tout le monde est bienveillant et s’adapte volontier.
