Hi Gliders,
I have 2 users who are struggling to install Glide apps on their iPhone 14. It seems the steps to follow are different for this version of the iPhone.
I use Android - so am unable to replicate the issue.
Is anyone else aware of the issue - or whether there is a more uptodate video on installing it?
Thanks in advance,
Russ
Depending on how the App was launched, itās possible that it might be open in a pseudo-browser. Iāve seen this happen with iPhone 14, and in particular if the App was launched by tapping a link in an email. The way to tell is to check if there is a āDoneā button at the top left. If that button is present, then youāre in a pseudo-browser and it wonāt be possible to install the App from there. What you need to do is look at the bottom for an icon that looks like a compass, and tap on that. That will open the App in a ārealā browser window, and from there youāll be able to add it to the home screen using the Share button.
Thanks Darren,
You are a star! I am assuming the app with a compass is Safari.
R
Yes, Iām assuming they would have chosen Safari if prompted which browser to use. Here is how it looks:
Please let us know if this resolves the problem for your users.
Thanks Darren,
I am seeing them Wednesday - so will let you know.
Russ
Hi Darren,
I can confirm that this solved the problem perfectly. It would be helpful if Glide updating their app installation video - as it seems many iphone 14 users are experiencing this issue. Russ
That video is quite old, so Iām sure itās somewhere on @JackVaughanās very long list of videos to update 
Yep - and I understand with Glide being in āgrow modeā at present thereās always a dilemma on whether you just go, go, go - or whether you stop to fix things along the way.
A new users ability to install the app on their phone is critical to their first impression of Glide. It doesnāt matter how amazing the app is if you canāt install it.
Hope I am pleasding my case here @JackVaughan for this to move up your listā¦ Russ
