Install app problems

I have tried installing this app on ios ipad and android ipad with no luck. The install button does not work. The hamburger menu does not show install or add to homescreen. There is no + icon on the chrome url bar either. I am lost as to how to get this working on anything other than my phone. I do have the app set to the plan that allows this feature on ipads and desktops. Any help would be much appreciated!

App line:

Which browser did you use on each device?

On an iPad, you can only install a Glide App via Safari.
On an Android based tablet, you can only install a Glide App via Chrome.

I tried opening the app in Safari on the ipad and it doesn’t seem to have any options for installing.