I’m having an ongoing issue with rows just not showing up on user’s devices, including mine as the builder of the app. It goes back months to before I switched all the main tables from Google Sheets to Glide Tables. I really was hoping that would solve the issue. Instead, it got even worse when I copied a version of the app that included Glide Tables and Big Tables. The row count is now counting the Big Tables as well as the Glide Tables. My latest support ticket was marked “Resolved” when Engineering added it to their todo list.
What do you do when a business is relying on a Glide app for daily operations and some data doesn’t show up on some users devices some of the time? We’ve tried all the usual cache clearing, restarting, logging out and back in, different browsers, different hardware…
I want to talk to someone who can help get to the bottom of this, preferably in the next 2 business days! 
I need to escelate also - my app is NON responsive to me right now, not letting me add new users - nothing. Nobody from Glide seems around over the weekends, and I need help.
Where are you at for rows counts on your app?
Hi Jeff, thanks for checking in. That is a more complicated question than it would seem at face value. Here are some things I have observed about row counts.
- The missing rows have definitely occurred when below 25K rows, even thousands below 25K.
- Glide support typically mentions being “near the limit” when anything unusual happens, which makes me wonder what the actual row limit is, if it’s below 25K. I’ve had this brought up when it’s at 23,500, for example.
- I copied an app that included Google Sheets, Glide Tables, and Big Tables and a row count around 24K. A warning appears when copying and app with Big Tables that they won’t get copied, but they do get copied. Apparently not without issues, though. The resulting app row count was exactly equal to the original app row count PLUS the Big Table row count. Strangely, a copy of the copy has the same row count of the first generation copy, even after adding a new table and some rows to the 2nd generation copy. I have replicated this in a dummy app.
- My problem app is currently at 26,412. Subtracting out the Big Tables rows that shouldn’t be counted (to the best of my knowledge), and weren’t counted in the app that I copied to get this one, gives 17,580.
- It might seem like starting fresh would be the answer, but a LOT of steps went into getting away from Google Sheets in the first place, in order to preserve Row IDs where needed, import dates without a time zone correction, and re-configure multiple Zapier actions. So there’s no practical way to quickly produce a working app with a “fresh” set of data.
I’m busy deleting rows to get the inflated total below 25K, even though Glide support said they had raised the limit while engineering looks into it, because I don’t know what else to do. I also don’t know what they raised the total to.
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