I’ve built a sales lead tracker app with Glide and about 25 people are using the app.
Of late all my users have been complaining that the data they input into the app are not getting updated. I thought that this could be due to patchy internet and asked them to use the app only on a steady internet connection. But they’re still facing problems.
The most recent issue was this:
- User updated several records with new data
- User saw the changes take effect in the app (the sales leads moved from follow-up list to upcoming list)
- After some time, all these changes got reverted automatically. i.e. the leads that were moved to the upcoming list came back to the follow-up list.
My app currently has more than 5000 rows, if that is relevant. I had recently cleaned up some old records (when total row count exceeded 10,000 rows).
This is not the typical lag of 3-10 minutes. The update does not happen at all in some cases. It’s also not that it never updates - the behavior is erratic, sometimes it gets updated and sometimes it doesn’t.
I am unable to figure out what the problem is or what to even tell them.
I would really appreciate some help with this, else if this goes on they will go back to the spreadsheets. Glide has really helped streamline the sales lead follow-ups, so I don’t want to lose that and go back to the messiness of spreadsheets. But this problem of records not getting updated is significant because if the data is not up-to-date they lose their whole day’s work.