Data being deleted, private user limit reach question

[bman737]

This seems like a simple question but what is the actual private user limit for the Legacy Pro Plan? The system was showing 1,000,000 private users the other day and I made a switch to use roles to help manage row owners and now the limit dropped to 50 and my clients go locked out of their accounts unexpectedly. And then the main Glide page says user limit is 20, so I’m just lost on that.

Also, when you hit the private user limit, does it also prevent data from going into tables?

We randomly lost a lot of data from yesterday. The users got e-mails through the actions, with the files they’re supposed to get, but the database has no record of the data. When you click on the file link it opens the actual file so the data is there, but no one can access it. Thankfully we have most of the important data on Airtable so we didn’t lose too much. But we were in the process of shifting everything to glide tables but can’t do so when we can’t rely on having access to the data at all times.

I really think Glide should notify app owners that they are reaching a limit before they lock the app up. There’s important data that clients need to access and a simple e-mail when you’re reaching 70-80% usage helps plan ahead and not get caught off guard. I can’t turn on unlimited usage because it removes my ability to control the budget if a bug happens and we randomly exceed the usage. Especially at $4 a private user? Not sure if that’s correct, but if it is, then it would cost me $900 a month just to have the clients see an order status or download a file. Also, how is it that the Team plan which is more expensive than the Maker plan has less users, and costs more?

[ThinhDinh]

@bman737

And then the main Glide page says user limit is 20, so I’m just lost on that.

I think this is for the new plan, which doesn’t differentiate users by public or private anymore. For the new pricing, there’s only a limit for personal users (defined as "users who sign into a Glide app using a consumer email domain, such as Gmail, or an education email domain, such as .edu. Editors in your team are also included.)

@bman737

This seems like a simple question but what is the actual private user limit for the Legacy Pro Plan? The system was showing 1,000,000 private users the other day and I made a switch to use roles to help manage row owners and now the limit dropped to 50

This was a temporary solution from Glide to handle inaccurate overage limits. You see 50 now because the migration work is completed. I think this should have been communicated better through the usage/pricing page.

Do I really have 1,000,000 users?

We’ve temporarily increased limits on Legacy plans to keep users with custom, pre-existing usage quotas from hitting any inaccurate overage limits. It’s part of our migration to the new billing system. Actual limits will be reinstated when the migration work is complete. You’ll find more details on the legacy plans and their limits here. Glide in 2024 is in a very different place than Glide in 2019. We’re supporting a significantly greater number of users and apps than five years ago. Most …

@bman737

Also, when you hit the private user limit, does it also prevent data from going into tables?

I’m not sure on this one, I think it should just limit users from signing in, and as long as your row quota is under the limit, you should be able to add more.

@NoCodeAndy you might want to check this.

[bman737]

Blockquote For the new pricing, there’s only a limit for personal users (defined as "users who sign into a Glide app using a consumer email domain, such as Gmail, or an education email domain, such as .edu. Editors in your team are also included.)

Ok, so to be clear, at some point they will get rid of my current plan (Legacy Pro) and transfer my plan to the equivalent Team Plan. When that happens, I will need to start paying $4 for every person (above the included 20) that logs in into my app?

So if I have 300 clients/month that need to log in to get a file or check their order status, I will need to pay $1,120/month?

[bman737]

Well I just read the post and looks like I’m right, which makes Glide unusable for any actual business.

Maker:

• I can’t have any clients use their business e-mails, which makes me look ridiculous and unprofessional and I don’t even get the option to pay for extra to add them.
• I can’t use RowOwners to protect my customers data
• I can’t use AirTable which has my important data.

Team:

• I can have RowOwners and use AirTable but I only get 20 users. At $4 per user my bill would go from $99 to $1,120 plus additional updates which takes it more than rent and is a 1,000% increase in cost.

I’ve seen pretty bad business decisions, but this one takes the cake as the most absurd and just plainly unreasonable. Which sucks because this is an actually good product that just isn’t managed well.

Arghhhh, frustrated because I wasted my time with this platform when I could’ve just used Softr and avoided this

[DJP]

We apologize for the inconvenience as we raised Public user and Private user quotas as we were dealing with legacy customers accidentally upgrading to our new plans and wanting to be migrated back to their legacy plans.

Whenever we introduce pricing changes, we make sure to communicate with our legacy customers in advance, provide a reasonable path forward, and assist with the transition. If you are happy with your Legacy Pro plan, we recommend keeping it.

However, if you would like to have more than 100 private users, we recommend contacting our Sales team because we can offer a volume discount when prepaying for users. Simply click Contact Sales on the upper-right on our website.

[bman737]

Blockquote
If you are happy with your Legacy Pro plan, we recommend keeping it.

I actually like the Legacy Pro plan, it covers everything for what’s needed to run a typical portal, and the price is reasonable.

But I am investing a lot of time, effort, and money, into this developing the app to include more features while holding on to faith that you won’t screw me three months from a certain time in the future. It almost makes it worst than we don’t know when we’re gonna get screwed, keeps it suspenseful.

My business has like 10 employees (private users) that manage/enter data and around 300 clients/month that just come in to check on their order status and download a document, maybe open a ticket. $4 a user? What if they log in with multiple e-mails by mistake, $4 each time as well?

What if I have a t-shirt store, sell them for $20, make $10, now I need to pay you guys $4 so a client can check if their order was shipped?

Sure I could use Maker, but then I’m a professional, and some of my clients are businesses that use their business e-mail. There’s not even an option to calculate the price for that scenario on your site. Would it be more because it’s a business email? And there’s no row-owners in Maker so I’m just hoping the filters work well. It’ll still cost me at least $300 with updates (3x what I pay now, more than the highest plan, and getting the quality of a free plan). This has got to be the worst case of shrinkflation I’ve ever witnessed.

And the plans aren’t even related so if you want things from both you’re also screwed. I don’t know, maybe you guys just wanted to make the these plans for: internal HR (Team), fantasy football boys (Maker), and everyone else is screwed.

Blockquote
We recommend contacting our Sales team

Your sales department said to hope for the best for the time being… Sit tight and assess

Knowing that I’ll have 3 months to transfer every little detail, action, permission, relation, filter, data, to a new platform and test it out. I’m not a developer, I’m a business owner and I can’t put my business reputation, data, and trust, on a company that is making these incredibly volatile changes in prices and telling me to stay positive; for now…

I guess that’s why it’s a mission, and not an accomplishment:

[Jeff_Hager]

@bman737

And there’s no row-owners in Maker

I’m not sure why you think this. All Glide plans allow for the use of Row Owners. That has always been the case since Row Owners were introduced four years ago.

[bman737]

It was the wording/description on the site for Protected Columns made me think it was referring to row owners.

Unfortunately this doesn’t change the reality of the situation that the plans as they currently stand do not cater to my needs. They lack necessary features and limit what features can be added.

I need a plan that has the following: Includes at least 10 private users, and at least 400 monthly public users without email domain restrictions, has basic API (enough to work with Make), has AirTable integration, and includes 5,000-10,000 updates. This plan also needs to be less than $200/mo because it just doesn’t make any sense to pay more than that when the competition is offering more for that price.

Right now, if Glide force me into the new plans there’s literally no plan that would give me what I need. Maker is unusable since no AirTable and no custom domains for my customers, and even going with Teams it’ll be $1,300+/mo if I don’t grow ever. (I currently pay $99 for Legacy Pro that covers everything). At those prices, you’re really forcing my hands to abandon the app and invest my time/money elsewhere because even custom built would be cheaper.