My app’s URL: https://toujoursdebout06.smapp.io Hi, I have a problem with one of the comments let by a end user. This comments appears in the Apps: Comments sheet, but not in the app. It’s not a comments setting problem because all comments worked fine, even after this problematic one… Comments setup : I have a “shops” sheet, one shop per row, with UID (Glide’s generated UID) comments component set for shops, topic = UID in the Apps:Comments sheet, this failing comments is correctly set : its topic = the UID of the shop. What can I do to “refresh” or reload all comments within the app ? Note : yesterday, I also had a problem with all comments that seemed to be reloaded by Gliden (they triggered aburst a duplicated notification via zapier). Maybe linked to this new problem of comments not displayed ? Also, the Apps:Comments sheet is very strange … Comments are not listed by their date. And what’s strange : newer comments often appear before older comments. How is it possible ? Does Glide do “insert” when a new comments is added, and in such case, why isn’t there any logic in the way they appear / are listed in the Comments sheet ? Many thanks

Do you have emails with upper case letters? Wondering if it’s similar to this post. [image] Email profile BUG case sensitive Report a Bug My app’s URL: https://eochallenge.glideapp.io Ok this took me a little while. I had one user who couldn’t post any new items, also when she commented, no comment showed. She signed up with emailADress@domein.com This was stored as emailadress@domein.com Not a biggy, first sight, but apparently there are different area’s that use different variables in Glide. Since her MAIL (primary key) was used to post etc,… yet wasn’t valid when commenting. And didn’t show up in a join. I have now “reset…

Comments should be in sheet order…do you have app users in various time zones?

No, all app users are french. Hereaftern a screenshot of the Apps:Comments sheet. The last comment in the list is the one not displayed. And you’ll also see that comments order is not in sheet order, and is even in “no order”… [comments_bug_and_disorder]

the link of the post in this forum, dealing with the problem I had with comments re(detection) last night : https://community.glideapps.com/t/apps-comments-refreshed-few-hours-ago/7583

Hm. I think this is beyond the scope of my “expertise”. Can you check the Google sheet history to see what this page looked like, let’s say, 3 days ago?

Good point @Robert_Petitto. 3 days ago, comments were correctly odered per sheet. Worst, I have discovered ( minutes ago that in fact, in the Comments sheet, all went fine till the 20th of April, and then I started to get old comments DUPLICATED ! I mean they appear correctly in the sheet before the 20th of april, at the correct creation date, then they re-appear in the sheet as duplicates. in the following screenshot, the yellow comments in the last correct one. Then all others are not ordered correctly. And in red, you have an exemple of duplicated comments… [Comments_disorder_and_duplicates] WTF ? … @Mark : any idea on what’s going bad with Comments ? My app is a pro app, I think I have approximatively 350 rows…

If I remember well, the Apps:Comments sheet is just a “logging” sheet, comments are managed by Glide within the app. So I have no way to correct this mess by myself by cleaning the sheet.

You never added any rows manually to that sheet?

No, absolutely never, promised!

Hi @Mark, Any news or idea about what happened with comments? They’re still not displaying and lot of users complaining that this feature does not work at all, impacting user xp and app usage. I am going to remove comments from this app if we can’t get it working. Hereafter is a video to illustrate the problem : Video These comments do even not appear in the App:Comments sheet… Many thanks for your help…

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Jeff_Hager May 3, 2020, 1:20pm 12

Do you have emails with upper case letters? Wondering if it’s similar to this post.

Topic		Replies	Views
Comments not displaying Report a Bug	1	403	October 26, 2019
Comments not syncing properly Report a Bug	3	283	January 23, 2021
Can I upload new comments via my sheet? Ask for Help	8	2144	July 20, 2022
Cannot reset comments component Report a Bug	2	719	December 15, 2019
Adding Comments component Ask for Help	19	3073	June 7, 2021

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