Clear Value Action Not Deleting Data in Reservation Table

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1

I’m building a reservation app for a personal training gym, and I’m having trouble clearing values in a reservation table when a user cancels a booking.

My setup:
I have a Reservation Table that includes:

  • Session Start Time
  • Session End Time
  • Session Description
  • Customer Email
  • Reservation Timestamp

When a customer wants to cancel their reservation, they tap a “Cancel” button, which triggers a Workflow.
This Workflow is set to Clear Values (via “Set Column Values → Clear Value”) for both the Customer Email and Reservation Timestamp in the Reservation Table row.

The issue:
The Workflow does execute (I’ve confirmed it runs), but the values are not actually cleared in the table.
I’ve double-checked that the Workflow is targeting the correct row and fields, but the Email and Reservation Timestamp remain unchanged after the Workflow runs.

My questions:

  • Is there any known issue with using “Clear Value” in a Workflow on specific fields?
  • Could the problem be due to Row Owners, relations, or any visibility/data ownership restrictions?
  • Are there any best practices for removing reservation info from a row (instead of deleting the whole row)?

Any insights would be greatly appreciated — thank you!

2

Can you take a screenshot of the workflow?

3

Silly question perhaps, but why are you not using the Delete row action instead of Clear value?

If an item need not be removed from the application (the row stays) but some of its attributed need to cleared, then the Clear value action will allow just that.

If however an item needs to be removed from the application (the row is to be remove entirely from a table and the item ceases to exist), then the Delete row action can be used.

It depends how you structured your data, but it feels like canceling a reservation would delete an entire row rather than keeping the row for it to be reused.

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