App Preview Not Displaying in Glide Backend

Report a Bug
1

Hey, Gliders. I just created a new app, and am using an Inline List with Details View to show images of people in a directory I’ve created. But, the app preview is just all white, with no preview of how the app looks with the configurations I’ve made. No matter how many times I refresh the app, or refresh my browser page, nothing is showing up.

Thanks for your help,
Spencer

2

Ideas to troubleshoot:

  • Check visibility conditions on the inline list.
  • In Settings, allow anyone to access the app.
  • In the builder, check “view as” (upper left in the preview pane).
  • In your user profiles table, remove row ownership.
  • Check user profiles is set up correctly.
  • Reload browser
  • Return to Glide dashboard and edit app again.
3

It’s so weird…it will pop up, allow me to view it, and then it disappears. I’ve never experienced this before in Glide.

4

How about the published app itself? Asking in case the issue stems from the builder preview but not the app in production.

5

I haven’t published it yet, so I’m not sure yet. So far, it’s just me in the Glide backend on a desktop Windows OS.

6

Can you send over a record of the problem using Loom?

7

Sending you a DM.

1 Like
8

Hi @spencerb

Can I see that video and a Support link to that app?

9

Here’s the Support Link for the app → https://go.glideapps.com/support/2ea87e39-0f34-44da-9cdf-fce852c43bb4.

I’ll DM you the video.

10

I can reproduce. I have escalated it to the engineering team.

1 Like
11

So, you’re saying that you’re seeing the same issue I’m having on your end?

12

Yes, I was able to see the issue on your app and sent it to engineering.

2 Likes
13

The issue seems to have disappeared now. So, not sure what happened, but I’m no longer seeing a blank preview screen in the Glide backend.

1 Like