App is asking user to sign in again every 15-20 minutes if user is not active. On my device the app doesn’t require a sign in every time. How can we avoid users having to sign in every time they use it?
Is this only happening with a single user?
If it is, that would point to something with their specific device - maybe the authentication cookie is being rejected?
Yes i did suspect something like that. Its only one user complaining now. Not sure what to tell him to check.
I’d try and find out as much as I can about the device as possible. Device type, OS and browser version, whether or not the App is installed, etc. You could ask the user if they have a different device they can try it on. If it only happens on a single device, that would probably rule out the possibility of the issue being related to their user profile.
Please also check if the user has enabled clearing all cookies when the browser is closed.