For now, I added “to use our app, chose to open the link in safari”
Maybe there is no way around it since how the website opens in Instagram is beyond our control???
Hello everyone. So I have two businesses so I have two separate accounts. This catamaran is mine and I have skin care business.
The catamaran one is the paid version and skin care one is free.
The catamaran one will not show the tabs and the screen will not scroll in Instagram, but the free version skin care one shows all tabs and it scroll perfectly.
There are three things that are different in these two apps
One is paid and one is free
One has filtered expandable menu on the side and one doesn’t.
I really want to figure out what is causing this problem.
As I mentioned, I have two businesses. When I add my app link to both business’s Instagram account, one will show the tabs on the bottom, but other one doesn’t. I really want the tabs to show up because that’s how people can navigate through all pages.
The only visible differences I see are that the Makani app takes up more verticle screen real estate and has a side menu. Just for something to try, you could shorten up the screen and hide the tabs in the menu. Also make sure scrolling down doesn’t reveal the buttons. I don’t use instagram, otherwise I would try it out. Do you have a link posted on a Facebook page? Does the same thing happen on different devices?
Interesting that the menu stayed, unless you are using user profiles and it’s somehow tied to that. The only other thoughts would be the custom domain vs glide domain, or user profiles somehow triggering an issue.
You are right @Jeff_Hager
Because I was opening from my own account. When I switch to another account and opened it, it shows the bottom tabs perfectly.
As far as the tablet mode, should I have that turned on?
I was only suggesting the tablet mode to see if that was the source of the problem. I thought maybe one app had it turned on and the other did not base on you saying that the catamaran app seemed wider and larger. Just thinking that’s a possibility for the problem with the tabs showing or not showing.
So when you say that it worked from a different account, was that a different Instagram account on the same device, or on a different device?
On the same device but different account.
my personal FB account is the owner of skin care business account and my personal account also manages catamaran account. So I log in with my personal account but I have access to both accounts.
So in a way, they are bit different how I can access their account, one as an owner and one as a manager.
The skin care account though, I did check on the app from the account and the tabs shows up.
And yes, catamaran one is still wider. Something else is probably going on.