Dear Glide Support Team,
As per the attached document, I have a paid Maker plan with Glide. However, when I access my profile, it shows as a Free plan, and I’m unable to add users. The screen keeps loading without progressing.
I need this issue resolved urgently, as I have clients depending on this functionality.
Thank you for your prompt assistance.
Best regards,
Have you tried a different browser, computer, or internet connection?
I didn’t try and this just happened. I’m desperate, because it appears as a Free plan and I have paid for it. I need to adjust for the sake of my clients.
Nothing appears and I can’t talk to your support, because it only allows for the paid plan, but my plan is paid, I don’t know why it went back to free, I have the correct proof of payment
I’m guessing it’s a temporary connection issue if other parts of the interface are not showing on the screen.
But my plan also changed, it’s free and I pay the maker. What should I do? Because I can’t release it to my users
If it can’t connect to determine your plan and features, then it’s going to show as Free. I honestly don’t think your plan has reverted to Free. I think you are having trouble connecting to all of the glide services at the moment. That’s why I asked if you have tried different devices or a different Internet connection to see if that resolves it.
Another thing to try is to clear your browser cache.
But is it back to normal? So it’s showing as free due to a bug? It takes a while to get back, do you have any contact details so I can speak to support?
I don’t know what’s happening. I don’t think it’s a bug either. Have you tried any of my suggestions?
what suggestions?
It worked, thank you, but now it’s not connecting my spreadsheet with the user profile. Do you know what I should do?
What do you mean by “not connecting”? You try to update stuff in the Sheet and it doesn’t sync back?
Which method Jeff suggested worked for you?
See, it doesn’t synchronize the user spreadsheet.
The plan is back to normal, but I still can’t activate users, look how it looks
Looks like your user profile isn’t configured. Was it before? Have you selected the appropriate columns like it’s asking for?
To repeat what @ThinhDinh asked:
I selected, but the fields are blocked and it doesn’t allow me to enter the information
Yes
Can you show us what column types do you have for the user profiles table? Do you have a column for each of the name, email and image with text, email and image types?
Yes, but it is not allowing me to add a user with a specific column, when I do this, it does not connect
