Glide did not upgrade my plan on successful payment

Glide prompted by card 2 times and it failed the payment due to amount, I changed the payment method and made the payment. Still it shows free plan

@BrettH is there a way to help with this? I think since the user is on a Free plan, there’s no way to create a support ticket?

Free Plan users can create a Billing Enquiry via the Support Page.


Yes - free plans have a way to reach out to support via billing inquiries.

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