i have competed a tournament app but when i try setting it up for charge the finish button is grayed out. My business is hooked up to stripe and i added the welcome video, am i missing something?

[image] next button my apologies

Ah…template. Renamed your post. What if you post the long version of the youtube URL instead of the shortened link?

still doesn’t work, if i change price to free it will allow me to click next … weird / frustrating

This one is beyond my help. Something about your Stripe account is conflicting. Is your Stripe account still in sandbox mode maybe?

hmmm how would i know if it’s in sandbox mode … i filled out all information, should be ok

On Stripe on the right upper corner there is a boolean that says “Test Mode”. Check if that is not activated.

Try adding the whole YouTube URL.

Trying to submit a template

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kyleheney December 30, 2021, 7:26pm 8

I think this is the same issue that was identified by another user a few days ago. Maybe @SantiagoPerez can check into it again to see if it’s still an issue.

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