I am on the free plan. When does a new period for the active users start. I went over the 10 users because i changed the login email address for 1 user. That user is now listed twice in the user list. [CleanShot 2025-04-27 at 11.14.42@2x]

At the top of your screenshot, there’s a drop-down for “Current period”… Next to that ---- so it looks like, depending on your location, your usage should reset soon! Note that the period is based on the date/time you signed up, so your usage will only reset on April 27th at whatever time you origin…

Your usage will reset at the start of your next billing cycle.

I use the free plan, how can i see what the “billing” cycle is ?

It did not reset the count, it only changed the dates of the current periode Any help is appriciated [CleanShot 2025-04-28 at 17.53.17@2x]

I’m not sure how it works with the free plan, but I wonder if the usage cycle follows a monthly cycle, meaning it would reset after the end of the month.

That would be OK for me, i hope its not 1 month from last login as the rob@ email address is the one that is not in use any more and the stan..@ wants to login like now …

No, it should not be from last login. Hopefully it will work for you in a couple of days.

[image] Update counter date? Ask for Help Free plan uses a rolling 30-day window; your usage is the trailing 30 days.

Ahh, so it looks like May 4th or 5th it should free up a user?

Yeah if it works like that it should free up the last one. As long as he/she doesn’t sign in again I guess.

This team has reached its user limit

Ask for Help

ThinhDinh April 29, 2025, 12:20am 9

Topic		Replies	Views
Usage Reset Ask for Help	4	61	August 8, 2024
Deleted Users Still Being counted as active Ask for Help	5	81	November 5, 2024
Public users limit Ask for Help	3	180	September 23, 2023
Based on the billing period, the free 10 user, will reset after deleted, but it never got reset, anybody knows? Report a Bug	1	34	November 15, 2024
Unlimited users - expiration time Ask for Help	4	62	December 10, 2024

This team has reached its user limit

Related topics