I am on the free plan. When does a new period for the active users start. I went over the 10 users because i changed the login email address for 1 user. That user is now listed twice in the user list. [CleanShot 2025-04-27 at 11.14.42@2x]

At the top of your screenshot, there’s a drop-down for “Current period”… Next to that ---- so it looks like, depending on your location, your usage should reset soon! Note that the period is based on the date/time you signed up, so your usage will only reset on April 27th at whatever time you origin…

This team has reached its user limit

Ask for Help

ThinhDinh April 29, 2025, 12:20am 9

Topic		Replies	Views
Usage Reset Ask for Help	5	42	August 15, 2024
Deleted Users Still Being counted as active Ask for Help	6	40	November 12, 2024
Public users limit Ask for Help	3	141	September 23, 2023
Based on the billing period, the free 10 user, will reset after deleted, but it never got reset, anybody knows? Report a Bug	2	20	November 15, 2024
Unlimited users - expiration time Ask for Help	5	31	December 17, 2024

This team has reached its user limit

Related topics