🆘 Support Links

Announcements
#1

We have a better, safer way for you to help support in tracking down your issues: Support Links. Click “Get support” in the app tile menu and you’ll get a link that lets you share your app with Glide support:

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  • These links are valid for 24 hours.
  • They can only be opened by Glide Support.
  • Each time somebody at Glide opens the link, that is logged, so there is an access record.
  • The link allows support to look at your app in the builder. They can see everything in the app you can see in the builder and data editor.
  • They can locally change the app in the builder to play around, but those changes are not saved, i.e. your app will not be modified in any way.
  • They don’t get access to your spreadsheet.
25 Likes
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#2

That’s great! :+1:

2 Likes
#3

Really great idea! It would be neat (and possibly helpful for the Glide guys) if Glide Experts could open the links to assist others, when possible.

2 Likes
#4

It’s a good idea, but this should be an option. I wouldn’t want to have it automatically accessible to both Glide support and Glide experts. No offense intended.

2 Likes
#5

Makes sense! The option would be good for being able to incorporate it with the Community.

1 Like
#6

100%! I definitely rely heavily on the experts and this whole community. :raised_hands:t2:

#7

You’d want a checkbox that says “Allow anybody to open”?

1 Like
#8

Huge claps for this :clap:

1 Like
#9

Just an idea…Webflow does this well…

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2 Likes
#10

Mayyybe. I was thinking more of incorporating the Expert community as add-ons to Glide Support to help with items that may come through this community where an expert may be able to respond quicker than Glide Support.

3 Likes
#11

I guess I’d just be concerned about duplication of support vs. community efforts and ticket tracking etc. I’m assuming (and hoping) that support is getting more structured - this is a huge step towards that! Whereas, sharing a link via PM or in the community, can be one track, vs using the new support contact function in the app. @Ian

2 Likes
#12

If you add that you can ignore my recent feature request :wink:

1 Like
#13

Love the ideas! We’re going to stick with support being the primary function for now. We’re currently working on some other ways to engage the Experts community. I’ll kick this idea around with the team though.

I like the “share with anyone” idea – that might foster more collaboration and help people learn and solve issues more quickly.

3 Likes
#14

Yeah, for example, i teach people how to build apps. I could help them so much more if i could have read rights to their apps.

3 Likes
#15

Great to see — thanks for prioritizing and addressing this! Restores trust in the Support process. I agree with @deena that access to non-Support folks should be optional (IP considerations). As it is, it can be thorny with Certified Experts already responding to tickets.

This piece is more process oriented but it is my view that if use of a disposable email address is needed during the course of troubleshooting, it’s useful to communicate the app login with the app owner so we’re not baffled by unusual activity.

3 Likes
#16

can it make a support link to do read or download on google document?

#17

No, if you want to share a Google Sheet you’ll have to make a share link there.

1 Like
#18

I thought I saw this in staging…
Great job!

#19

@Mark If you have an app with personal data from EU people then you as app developer can only share with people which are in a country which is considered secure. Not every expert live in such a country.

1 Like
#20

You guys just never sleep and improve all aspects.

5 Likes