Please help! my account is in free mode but im Business Legacy who can i contact to fix it please

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42

So it looks like:

  • Jan 9 payment wasn’t collected multiple times, hence the cancelled plan.
  • Now that it’s collected, Marcel tried to reinstate that, but apparently reinstating means the new cycle, which is due Feb 9, must be paid as well.
  • The user doesn’t want to pay the new cycle before Feb 9?
43

yes Jan is already paid and out of my bank

44

i don have the option pay feb yet

45

if you have to charge it you can do it i have the fund to cover it in that card

46

i dont see the option to pay for Feb

47

Yes I think that’s exactly what Marcel asked for. Please charge your card, let him know once you have enough for the new month.

48

yes i already change the card and send the message but he hasnt charge it or respond to my message

49

can someone let him know please

50

It’s early morning their time. Please give it some time.

51

ok, thank you

52

Question? if i get the new business plan trial, can he change it back to legacy when he do the charge? i have a created an app for a company that they need it for work

53

and they cant access it right now, or is best to wait to get it fixed?

54

You need to ask Marcel that. We in the Community can not advise about that. If you’ve replied to his last message, please be patient. I’m sure he will respond in due course.

55

Thank you

57

For future reference, this was a straightforward payment issue. Here are some key things to keep in mind about how Glide’s billing works:

  1. Each invoice has two parts:
    • A charge for the upcoming month of service.
    • A charge for any overages from the previous month.
  2. If a payment fails, you’ll receive multiple email notifications from stripe.com over several days to alert you.
  3. If a full billing cycle passes without a successful payment, the subscription is automatically canceled.
  4. If your subscription is canceled, any configured custom domains will be removed. After reactivating your plan, you’ll need to reconfigure your custom domains.
  5. When you make a payment after cancellation, it only covers the past-due amount. To reactivate your subscription, a second payment is required for the new billing cycle.

Hope this helps clarify things! Let us know if you have any questions.

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58

Yes thank you,

1 Like