Not receiving login email

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1

I’m trying to join a glideapp team. I am able to do that with a glideapp attached to my personal email (redacted). However, I’ve been asked to do that with my organization’s email domain (redacted).

I’ve made a glideapp account with my organization’s domain, but I’ve tried logging in again with that organization’s domain email, and it says that it sent a link to log in, but I do not see that email in the inbox nor the spam folder.

How can I login in my organization’s domain email, if I am not receiving the login email in my inbox or spam folder?

edit: removed personal email and organization’s email.

2

If it’s a corporate email address, it’s possible the email is being filtered/blocked by an overly aggressive policy on your corporate email server. This is fairly common. Perhaps you can check with your corporate IT? They may need to whitelist it.

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3

Hi,
Thank you for your prompt response. I whitelisted it, and it still does not seem that it is getting through.

4

Okay, maybe you can try the suggestions in the below article:

I realise it’s not the PIN email, but the same suggestions should apply.

5

At the moment, nothing is in the spam folder for my organization’s email. I am not able to log into general GlideApp. I’ve added no-reply@glideapps.com and glideapps.com to the whitelist.

Edit: removed screenshots.

6

What about no-reply@auth.appnotify.io, have you also whitelisted that?
Although if nothing is landing in your Org spam folder, I suspect that won’t make any difference.
Best I can suggest now is to sign into the builder using the account you can access it from, and reach out directly to Glide Support via the chat (bottom right corner).

7

I will temporarily use my personal account, and see what I can do with Glide Support. Thank you.

8

https://email-bouncer.glide.page/ was helpful. I’ll try back in a couple days. We’re currently migrating our site, and it could be possible that the mailbox is still fresh and not being recognized.

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