Hello Gliders! Hope you are all well! I published an app and in settings/access I chose: Access: private, Users: all emails in table. I open the app in my mobile phone, the app asks for my email. Then it says “we sent a code to your email” and with that code I can enter the app. However, I never receive that code! Not on inbox, nor on junk email. Whats happening?
It’s a common issue glide users with custom domain email occasionally face,
If you’re using a corporate or university email, it might block Glide’s authentication emails.
Try using a personal email (e.g., Gmail) temporarily.
Thanks Teejay. But I am using a personal email (hotmail). And it does not work.
I’m pretty sure your Hotmail account may have treated the Glide automated email as unsolicited and blocked it. You can whitelist the sender in your settings.
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Thanks Jeff, I will check it out !!!
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Hello Jeff. I have tried basically everything in the help articles you attached. I have added the “no-reply@auth.appnotify.io” email to “safe senders”, I have added the email to contacts, I have searched in all my outlook folders, I have done the “email bounce checker”. All seems ok yet I still don´t receive the no-reply email. Any further ideas? Thanks!
Short of using a different email, I don’t really have any ideas. I do know that Microsoft has been quite strict with their email policies, which I would assume affects Hotmail as well. At a corporate level I think you have more control over whitelisting. I’m not sure what you can do in regards to a consumer Hotmail account. Maybe someone else has advice, but I’m not sure what else can be done other than what’s in the articles.
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