Intercom integration overlay issues

[Fredrik_Stoltz]

Just added the Intercom integration and now see that when I click open a chat window, it cannot be closed as the “X” itself is outside the touch area and it is not possible to close the window unless you tilt the phone.

Anyone got this right?

[ThinhDinh]

This has been tagged so the team can review this. Thank you. Can you also provide what type of device you’re using for the screenshot?

An alternative option for you is to contact the support team using the Intercom integration.

Community Update: Support chat in the Glide builder

Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s…

[Fredrik_Stoltz]

Thanks!

Iphone 14 pro, 17.4.1

[LaunchPath]

Any update on this as we are experiencing the same issue?

[Fredrik_Stoltz]

Hi there! We solved it with CSS.

code:

.intercom-lightweight-app-launcher {
bottom: 4% !important;
}

[class*=“intercom-with-namespace”] {
bottom: 4% !important;
}

.intercom-messenger-frame {
max-height: 84% !important;
top: 5% !important;
}