🚨 VERY URGENT Integrations and Webhooks disappeared!

[Benjamin_Sabbah]

Hi,

I am on a legacy pro plan. When waking up this morning, all my integrations and webhooks configured had disappeared.

Very annoying since many features are now blocked.

I don’t know what happens and what to do ?

Here is a picture of my integration list while I am on a legacy pro plan. The app ID is : 7LQL0k5a0KZMgIQQlUsL, the team ID is : xrv5DLK49ltGjHgADxuc

[Benjamin_Sabbah]

I cannot even submit a ticket or chat with the support team since the chat button is not opening the window and the “?” button is not displayed. I am almost sure that my Plan has been passed to free.

However I am on a legacy pro plan and have been charged 130€ just yesterday.

Writing to the community is my only way to connect with glide team.

[glide]

This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

Best practices when escalating issues to support

[Darren_Murphy]

I’ve tagged your post for escalation. I expect that Glide Support will reach out to you.

[Benjamin_Sabbah]

Thanks a lot

[Marcel_at_Glide]

@Benjamin_Sabbah,
I responded to this escalation via email. Please check your inbox.

Thanks

[Marcel_at_Glide]

Updating the user’s browser resolved the issue.