Instead "VenEx.glideapp.io" is accessible and also it looks like Glide has demoted our app from paid subscription plan to free plan even though we did clear all the dues as asked.
Fyi, yesterday we’d changed the team/ billing name from “Team VenEx” to “Neo Ever Inc.” after clearing off all the dues.
We’ve paid all the remaining dues (As per the Glide Admin Dashboard) and have also emailed the same to “support@glideapps.com” on 11:43 AM IST (11 Hours ago)
Also our live app is not yet working, it’s been more than 24 hours and we have received no response from the glide support team or how much times it takes to receive a response from Glide support team? @SantiagoPerez
This is the message I’m getting when trying to submit a support request
Also we’ve always made the monthly payments on time since the beginning (2021), except a couple of times (out of ~30 months) due to technical glitches with our cards or changes at Glide’s end
You can open a billing inquiry here. However, when I tried to do that today, the very Glide app this button leads to says the team’s out of updates and is therefore unusable
Support in the pricing page means technical support. E.g. help with something that’s broken in Glide, or help with setting up the functionality you need.
I didn’t make that up and I’m speaking from my personal experience. Think about it this way — if you’re willing to pay Glide (aka become a user in a paid team) but for some reason you need help with it, why wouldn’t Glide help you? I suppose it’s not like they don’t need your money, right?
If you were a “paid user”, then something happened with billing so your team was returned to free, why wouldn’t Glide help you to fix that?
We are eagerly waiting for your response, it’s been a while since we reported this issue and emailed the same to the glide support too (I’ve received no response/ help from the Glide team or from any other sources like the community wrt. this matter yet, we’ve also sent multiple reminders to the glide support via an email and also tagged @SantiagoPerez too).
Is anyone listening to this request?!
What’s the turnaround time we can expect here?
We’re a regularly paying customer of Glide since over 30 months.
Our Glide app has been Inaccessible to customers since at least four days after making the due payments against two invoices from Glide that were showing overdue for some reason.
There are no payments due now. Please restore our Pro plan immediately.
Glide team name was changed from: “Team VenEx” to “Neo Ever Inc.”
I’m also attaching the Payment receipts and screenshots below for your reference and also been sent to glide support from nitin@GetVenEx.com
