It looks like we are all facing some strange bugs with Glide now. In order to keep everything organised as much as possible, I suggest you to write down here all your reported bugs related to the new Connections bug . This will help the developers to get all the informations required easily.
If you are experiencing any issues, please first try restarting the app and the builder. If this doesnβt work, I recommend you to contact the glide support team in the Glide Outage | Tracking thread topic for more help. BEFORE mailing the support team
Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little from me !
21:53Z - Statment by @JasonThere is an outage ongoing. We are in an emergency call already addressing it.
21:54Z - Glide is aware of the issue and is actively investigating
21:54Z - Announcement by Glide : Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.
22:25Z - Announcement by @Jason `Your apps should be working, builder is still down
22:45Z - Statement by @david : This is not a bug on our end. Itβs Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.
- The reason we had a dead cat bounce was the caches eventually invalidated
- Sign in with google will still be down for a while, regular email auth will work
- We now have a working solution for apps for everything while we work with GCP being weird
23:14Z - Statement by @Jason : If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)
00:00Z - Statement by @Jason : **We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**
You may add your issues down below or add them in the wiki & Adding informations in the timeline may help other users dealing with the same issue.
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TIMELINE Updates:
21:43Z - First user reporting an issue with login
21:53Z - Statment by @JasonThere is an outage ongoing. We are in an emergency call already addressing it.
21:54Z - Glide is aware of the issue and is actively investigating
21:54Z - Announcement by Glide : Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.
22:25Z - Announcement by @Jason `Your apps should be working, builder is still down
22:45Z - Statement by @david : This is not a bug on our end. Itβs Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.
- The reason we had a dead cat bounce was the caches eventually invalidated
- Sign in with google will still be down for a while, regular email auth will work
- We now have a working solution for apps for everything while we work with GCP being weird
23:14Z - Statement by @Jason : `If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)
00:00Z - Statement by @Jason : **We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**
If you are experiencing any issues, please first try restarting the app and the builder. If this doesnβt work, I recommend you to contact the glide support team in the Glide Outage | Tracking thread topic for more help. BEFORE mailing the support team
Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little from me !
Good, good to hear. I literally just rolled out a feature that replaces a multi-million dollar app and if they donβt have confidence in it Iβm screwedβ¦
I built this app https://thenextup.com/ into my companion app for the staff and today we rolled it out to the 3rd location. When I say built I built it from scratch.
Shannon, explain to them that some unexpected mandatory maintenance has to occur to optimize the system and you will have it back online for them within the hour.