My app’s URL: cs.backtoset.app
Apologies if addressed before, didn’t see it.
So after a few hours of not figuring out why things weren’t matching, I FINALLY discovered that somehow users who had caps in their emails (manually added in a list) didn’t match the emails right via relation to their emails in users list. After literally going line by line to see what was different I noticed the few with issues had caps in their emails entered by an admin, but not in user list. Once I changed it, the problem was solved. So, that was fun 
Any way to avoid this in the future as it may still be a problem as people add someone’s email in a section then when the relation tries to find them, it can’t
Relations are case sensitive. I believe that any email entry via user sign in or possibly through an email component as well, will force lower case??? If you are typing in a list manually and using split text to split them apart for use in a relation, then they aren’t necessarily recognized as email values. What you could do is create a column in your sheet with an arrayformula to force lowercase =LOWER(email, email2, email3). Then use then split the value of that column and use it for your relations.
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Yeah, the sign-in forces it as you mention, but a user in another place is able to manually enter with cap (copy & paste). Wasn’t using a split, these were emails entered by another user (essentially “add to my project”) and they would copy and paste from a list they have and when they put it in it wasn’t reading as an email. But as I typed that last part it made me realize I hadn’t made the entry an email entry, I made it text entry. Rookie mistake. Thanks for talking it out! Your suggestion will help me fix the ones already in, so super thanks!
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The last time we had a bug report like this it was because of the wrong type of entry component as well, so hopefully there would be some kind of a warning when people use text entry on an email column.
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This issue is also applicable to special columns in forms – they force lower case which obviously breaks relations. Impossible to control letter case everywhere in an app on top of how users enter it.
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My email entry fields don’t seem to be forcing to lower case? Can somebody confirm that they are supposed to? @Mark?
It would be a SUPER helpful feature or option, as users entering or copying pasting new emails into my app when adding contacts is causing relations to drop off and all kinds of chaos…
Yes, email entries are currently case-sensitive, but I see the point of wanting the option to force lowercase.
thanks for confirming @Mark. I’ll have to write a hint that tells people to ensure emails are lowercase (not ideal but will do for now).
Especially if users are manually importing contacts into the app - bound to have some random caps in there that throw things out when later trying to relate to user emails. Could easily be a toggle option on the email form field? ‘Force lower case’?
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