I have had numerous billing issues now and cannot get past the AI chatbot that will not listen to me or escalate me to a human. I wrote emails regarding my billing issues and its been crickets. I do not have necessary information in my billing information on the backend (the Cus number is nowhere to be found), was not given the full amount of credits advertised upon upgrade, continue to get memory build issues with my current project to the point where I cannot work on it, and I am up against a deadline to complete a project. I was excited to use this app but I’m getting increasingly frustrated by the functionality and lack of help! I need someone to assist me with my issues or I will be forced to cancel my service and scrap my whole project. I am literally at the point of tears over this. I have never been this frustrated with a service.
Hello, what is the specific issue? Could you explain it to us? Glide is known for its fast customer response; which plan do you currently have?
Memory Limit Blocking All Deployments
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Issue: Every update_preview() attempt fails with: “Durable Object’s isolate exceeded its memory limit and was reset”
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Bundle size: ~4.8-5 MB across 93+ React components
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Error occurs consistently, even after retries
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The app is production-ready (code type-checks at 0 errors)
Every deploy still fails with: "Durable Object's isolate exceeded its memory limit and was reset"
This is a platform infrastructure issue, not a code issue. I need engineering to contact me with:
- Why my 4.8-5 MB app is hitting memory limits when other customers’ 5-10+ MB apps deploy fine
- What the documented memory limit is for Durable Objects
- Can you increase allocation for my project, OR does my code need restructuring, OR is there a bundler inefficiency?
I cannot work on this project until this is resolved. This is blocking my ability to deploy ANY changes, including critical updates.
I have the 2500 credit solo plan