My Account is in free mode please help

Do you mean your account was on a paid plan before, but switched to a free plan? If it’s the case, did your card have enough balance for the latest charge?

Yes is up to date on the payments

Do you have the option to talk to support using the bubble icon on the bottom right in your builder? [CleanShot 2025-02-07 at 07.55.39]

let me check i did see it but dont remeber where i dont see it anymore

[Screenshot 2025-02-06 at 6.59.01 PM]

this is my payment history im up to date but still shows im in the free version

I see a “Contact support” button but it doesnt do anything when i press it

@glide_help Can you check this case? Thank you.

For future reference, this was a straightforward payment issue. Here are some key things to keep in mind about how Glide’s billing works: Each invoice has two parts: A charge for the upcoming month of service. A charge for any overages from the previous month. If a payment fails, you’ll receive…

Hello Glide

General

Marcel_at_Glide February 7, 2025, 2:02am 10

Thanks @ThinhDinh. I’ll DM the user.

Please help! my account is in free mode but im Business Legacy who can i contact to fix it please

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Hello Glide

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