I’m encountering a bit of a hiccup and could really use your insights or assistance.
Bug Description:
I’ve recently come across an issue while trying to set up the form screen in Chrome. For some reason, the screen won’t open, leaving me stuck in a bit of a conundrum. However, everything seems to be working perfectly fine when I switch over to Safari.
Environment:
Chrome Version: Version 120.0.6099.71 (Official Build) (arm64)
Safari Version: Version 17.1.2 (19616.2.9.11.12)
Operating System: MacOS Sonoma Version 14.1.2 (23B92)
If anyone has experienced a similar issue or has any suggestions on how to troubleshoot and resolve this bug, your insights would be greatly appreciated! Also, if any of the support team members are lurking around, your help would be invaluable.
Yes, that is odd. I use Chrome on MacOS and I’ve never seen this.
There was a similar report a couple of days ago, but that one was resolved by disabling extensions (which is why I initially suggested that).
Which Glide Plan are you on?
If Pro or above, I’d suggest submitting a support ticket. That is the quickest way to get Glide engineering eyes on the issue.
Just did a couple of tests and it turns out having “Use hardware acceleration when available” option turned on disables the form popup to work for some reason.