Hi Thinh, I been checking with Microsoft Support the last 5 days. They have not been able to solve the problem, I give up with them. The only solution is to transfer my apps and billing plan to my martinbraunperu@gmail.com glide account and forget hotmail for good. If this helps, I do not even need all my apps transfered, just a few that are important. How hard can that be? Do I really have to abandon GLIDE for something like this? Sorry, I am very frustrated.
Thank you for sharing your concerns. I understand how frustrating this situation must be. I will reach out to the team to see if it’s possible to transfer your apps and billing plan, though I want to be transparent that this is not something I’ve encountered before. I’ll keep you updated as soon as I have more information.
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.
@mbraunperu At one point, you marked Glide emails as ‘spam’ so our mail service stopped delivering any emails to that account. I removed the block, so you can get emails again. Please confirm that this was okay to do.
Thank you
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Hello Marcel, thanks for writing. I do not remember ever marking Glide emails as spam. Furthermore, yesterday or the day before I added the glide domains (@glideapps.com and @auth.glideapps.com) to the “safe senders” list, and made sure there were no glide addresses in the “blocked senders” list in my outlook. About 10 hours ago I spent hours trying to figure out why I could not log in to my glide hotmail account. And just now, I tried logging in and to my joy and surprise, I finally received the so dearly-desired “sign in” email from glide. Marcel, you said you removed a block. If you did that in the last 10 hours, that would explain the fix. Otherwise, I remain totally perplexed and cannot pinpoint the cause of the problem. But bottom line is, I am back at work! Thanks to all who helped in this matter especially Thinh!
PD. I do have to say this: within an app, if I go to Settings/Data and press the “Export app data” button, I get a message (see attachment) but never recieve such email with the download link. I can live with that, just wanted to let you know.
I removed the block about 5 minutes before I posted here. I can’t tell you anything more than the date associated with the block record was July 15th. Presumably, that’s the date it was created.
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OK, thanks!
And this is the message in the logs: “Not delivering to a user who marked your messages as spam”
The other interesting thing is that all the emails before the 15th had the same message. Then, on the 15th, two ‘Sign in to Glide’ emails were successfully sent. Then it switched back to not delivering because marked spam message.
This morning, I see a successful email delivered at 9:11am PDT, and then another failed because user marked as spam 5 seconds later.
Thanks for the info. That worries me a lot. What is going on? Is there a hacker? My outlook is configured like this (see attachments).
Taking this to DM…
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For others watching this thread, some of our system emails come from support@support.glideapps.com. Examples:
- “You’ve published App Name”
- “Export for App Name is Now Available” ( For CSV exports of Big Table data)
If you’re whitelisting emails from Glide, make sure to include this one.
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