Error displaying images – help

Hello everyone in the community,

I’ve detected an issue in Glide and wanted to share it here. I’ve been creating apps with Glide for years, and I have a bit of experience with the platform.

I noticed that for the past few weeks — possibly after a recent update — some of my Glide apps have started failing to display images. Below, I’ll include screenshots and a video showing the issue.

When opening the app, not all images load. Some of my older apps (which have worked perfectly for years) are now showing this problem, and even some of the new ones I’ve created as well.
(Not all of my apps are affected), even though they use the same design, tools, components, and functions.

The issue does not occur in the editor, nor when opening the app on a PC. It only happens when opening it on a mobile device, regardless of the browser used (Google Chrome, Opera Mini, etc.).

I’ve tried everything:

  • Removing components

  • Reducing image sizes to under 200 KB (JPG format)

  • Asking other people to open and test the app

Additional details:

  • I’m uploading the images directly to Glide.

  • On the main screen, only up to 30 items are displayed.

  • I’ve updated the browser several times, but the issue remains.

  • Other people have tested the apps and reported the same problem.

My apps used to work perfectly, but they suddenly started failing and stopped displaying images.

I’ll include a video and several screenshots from different apps.

If anyone knows why this might be happening or what I could be doing wrong, I’d really appreciate your help.
Hopefully, this can also be escalated to the support team.

Thank you very much! :folded_hands:

IMAGES:

Video:

Are the affected Apps in a team that is on a free plan?
Glide recently removed cloudinary support for Apps on free plans, and the effect of this is that images could be slower to load. The options are to either make the images smaller, or upgrade to any paid plan.

Thanks for your attention. Different devices. Free plan.
I don’t use Cloudinary. Images are added to internal storage at the same time. Images are less than 100 KB.

I wasn’t suggesting that you use Cloudinary. But Glide do use it to optimise delivery of uploaded images. But now they don’t do this any more on Free plans - only on paid plans.

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Oh, okay — thanks for the clarification.