Email address case changing "on its own"

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1

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Description

  • Data source is an Excel sheet. I submitted two transactions via the same form.

  • This triggers a workflow that includes setting the value of some columns.

  • One column is the user’s email.

    Screenshot 2026-02-04 at 10.18.59
    Screenshot 2026-02-04 at 10.18.59444×392 18 KB

    This is all in the client facing app and email case is auto populated correctly.
    Screenshot 2026-02-04 at 10.19.22

  • Then I view the same record in the same Excel sheet in an internal admin app. In some instances, but not all? the email address has the case changed to be all lower case.

    Screenshot 2026-02-04 at 10.19.58

  • This doesn’t match the case of the user in the users table and a relation no longer works.

How to replicate

  • See steps above.
2

Please submit a ticket through your bottom right icon in the builder so the team can look into this. Thank you!

1 Like
3

how do you do that? I can only send a message

4

Glide wants all emails to be lowercase. eg. when users sign into your app, glide automatically lowercases the emails.

5

Fair enough. Here’s the flow I have in my app:

  1. Submit form
  2. Workflow: Set column value using user’s email (whatever case that is)
  3. Data shows that in some cases this email is lower case and in some cases it is the same case as the user’s email

In other words, the Users table has emails with upper/lower case characters.