(https://go.glideapps.com/app/7H5Sf9HmUcpExZKDu38o/layout)
Hi! My app works perfectly on my phone device (android) but i am having isues with some clients when they use it on their devices (usually iphones) data disappears after closing the app. I’ve tried uploading some data to thier accounts from my computer and it works, but in their devices it keeps without saving changes.
Any solution? Thank you!
David
Can you provide a little more context please?
Are they entering data via a form?
Are you saying that the data disappears after the form is submitted?
Does the data appear in the Glide builder?
Are row owners applied to any columns in the target table?
Do you require them to log in? Does the “disappearing” data reside in user-specific columns?
Can you provide a little more context please?
Sure 
Are they entering data via a form?
No, its an app where you can register all the meals you take on a day, by taking a photo, adding a description and a list of ingredients, and then getting a score. So you do that by clicking a button (+add) that creates a row in the data section on glide. It is working perfectly on my devices, but i have some clients that are reporting that when they add several meals, after closing the app and then opening it again, the data is empty.
Are you saying that the data disappears after the form is submitted?
No, when you submit it, you have all the meals listed without any problem. It’s when you close the app that data is not kept. I tried to add some data on my computer into their account and it works, but they tell me that on their phone data is being erased everytime they start the app.
Does the data appear in the Glide builder?
Yes
Are row owners applied to any columns in the target table?
Yes. Is that a problem? I need that everyone gets his own list of dayly meals, which is quite personal, so thats why I wanted to aplly row owners columns.
Thank you!
Do you require them to log in?
They get an invitation trough email to get the app and everyone gets its own account, yes. Some of them are not having any trouble, so thats why i think it might be something about android/iOs maybe?
strong text
Does the “disappearing” data reside in user-specific columns?
yes
I just closed the app and when I open it again from the editor, the data is no longer there! Is this behavior normal?
We are having the same issue!
So data, even in non user-specific columns, doesn’t stick? I would consider that a bug. Please confirm and I’ll get the team to see this.
Hello! All the data has returned after a couple of hours without any changes! Thanks
