Compatibility with lower version of Android

Some of my mobile app users are experiencing issues to load the app on their mobile phones. The app is running fine on website version, as well as on mobile phones that is running Android 16 and above. One of my users that is experiencing the issue is having his phone running on Android 12. He didn’t face any issue running the same app from at least 2 years ago.. Is there any upgrade recently made by glide that makes the app to no longer compatible to Android 12 and lower?