Can't enable unlimited updates?

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1

Team ID:
EQyTP8aMF6MuWep7GAAq
and also E3C9mU7I4xWLDm44Yqw4

App ID:
2dchSijdF7I3c6tTM39W
Support link https://go.glideapps.com/support/65f39bd4-99d8-49da-96e3-a0e1b8b7d35e

Description
I have been trying to enable unlimited updates. I press the button to enable, it says enabled, if I click anywhere else or refresh the page it is no longer enabled.

See video of endless loop!: Watch - Screencastify

It is not the browser - same issue in both Chrome and Edge. It does appear to be linked to the app because I needed to be able to use this app URGENTLY so created a new team, upgraded to Maker (costing the non profit I’m doing this for another $60), enabled unlimited updates, refreshed and it was still working, so moved the app I was already having issues with to the new team - and the unlimited updates disappeared again.

Yes it is Ye Olde Classic App and yes I know I need to do something about that but I have other teams with Classic apps that this is not an issue for.

Have tried to contact support and got told the team will be back online on Tuesday!

6

This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

Best practices when escalating issues to support

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7

Thank you for raising this issue — There was a problem with the “Enable (unlimited usage)” button that prevented it from working properly — this has since been resolved and is back to working as expected.

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