djudes
1
Describe the bug:
When I click on a specific list in a specific menu, the screen turns black entirely.
Expected Behaviour:
I should be able to see the Form Screen of the item clicked.
Not really keen on sharing a Loom or more screenshot as I don’t want to share private data.
All my other menus and lists and Detail Screen / Form Screen are working normally.
Menu
Black Screen when I click an Order Number
djudes
2
It was also raised by someone else in the How-to Section :
I forgot to update
I contacted the support, they were very nice, and it magically disappeared before they did anything specific. Too efficient I guess
But it doesn’t help you much… Sorry !
Hello all !
Same thing… In the builder i get a black screen when i click on a button with action “show new form”…
Thanks for your help
If any of you is willing to share a record please do so and submit a ticket to the support team.
https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc
1 Like
Thank you !
Its working again.
Will try to use the support form next time; which screenrecording should we use ?
thanks
We’re fans of Loom for quick screen recordings.
1 Like
djudes
8
I also sent a video to support and they sent it to engineering for review.
Mark
9
@djudes Is this still happening for you?
I just got the same thing! Reached out to support and hoping that fixes it magically.
In the meantime, any update on this issue or how to resolve?