Billing response time?

Hi all,

My app is inaccessible at the moment (my fault). I activated radar and it populated all rows of a 4500 table. Needless to say my updates ran out.

The email from support says to allow up to 7 days for a response. This seems very long for my app to be unusable.

Anyone have anecdotal reports of actual response time from billing, so I can set expectations for my users?

Thanks