Barcode Scanner Not Work on iOS

Report a Bug
1

My App/Pages support link:

Describe the bug:

  • I am using a barcode scanner in my app that I published on the iOS App Store. The glide url is embedded inside of Swift code and in the app setting I request camera permissions from the user. However, whenever downloading the app from the app store the scanner stays blank. I enable camera access and glide requests camera access as well but still nothing. Taking pictures works but the scanner component does not.

Expected behavior:

  • Scanner loads

How to replicate:

  • Open app on iOS

Link to demo recording (optional):

  • App download: Search Pear Scan
  • Slack
2

Does it work on the “normal” version of Glide, when you access the Glide link through the browser?

3

Yes it does.

4

Since Glide doesn’t officially support apps uploaded to stores, I doubt you would get support on this.

5

Shucks, I appreciate your help here. If you know of any developers or way to get this fixed it would be greatly appreciated. I have 30 users on the app and this is the main functionality of the app and it doesn’t work :grimacing:

6

Sorry I don’t know any who can help with this, hope someone else can chime in.