App still won’t load for 4 users

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1

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Team ID:

  • In the Glide dashoard URL, e.g.
    https://go.glideapps.com/o/your-team-id-here/

App ID:

  • In the Glide builder URL, e.g.
    https://go.glideapps.com/app/your-app-id-here/layout

Description

  • Tell us what’s happening.

My app was professionally built and I have 4 users that the load screen just never opens.
They can see the email and code screen but once they go though login it never opens.

This problem is having a safety impact on its users as I have features that protect lone workers.

The developer has said it’s nothing on the app side and I’ve tried everything I can find on line that other users have reported over the years.

How to replicate

  • List the steps, in detail, for recreating the issue.

Onboard pilot- click the link and Input user details- input verification code- white screen and app never loads

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Are there any user roles or visibility settings on the tabs that would require certain user authorities?

Do they see anything at all, like the hamburger menu for instance?

Do these user’s have a particular device in common? Perhaps there is some code logic that is not compatible with that user’s device?

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Do they work for corporations that might have a firewall? Any parts of your app related to JavaScript?

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The app community is split in to vendor company’s allowing certain access to certain vendors.
I’ve added new users this week to a vendor company that 2 users are having trouble accessing and they have onboarded fine with no issues.

There are no trends that I can see as the users are split across IOS and Android.

I only have approx 70 users so 66 can see and access the app no problem.

Thanks

5

Has it ever worked for those 4 users?

I have seen this happen sometimes after an App has been migrated from classic. In those cases, I’ve found that deleting the App completely and then re-installing it usually resolves the issue. Not sure if that might help in your case, but could be worth a try.

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Yes it’s worked flawlessly for over a year then I had some work done by a glide expert and now I’ve had issues since.

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Have you tried having those users re-install the App?
Or even ask them to try installing it on a different device?

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Yes, delate app, delete user and add them again.
Tried using different devices and still the same result.

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Okay, that is odd indeed. Have you tried reaching out to Glide Support via the builder?

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What were the changes?

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It sounds like these users have no visible tabs in the menu after they log in. Check each tab’s filters and visibility conditions. You can also try adding a new tab without any conditions and add a Text component (with custom text) to it as a test to see if it opens for these users.

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