In the community forum we discuss building applications. For issues related to billing or your Glide account, you need to contact Glide support directly.
Option 1
Contact Glide support via your Glide account directly. There is a 
symbol in the bottom right-hand corner both in the builder and in the dashboard. That is the quickest way to get the attention of the support team and have them look into your issue.
Option 2
Write to support@glideapps.com