Is anyone else experiencing an outage when accessing their app through the domain? This is the second time it’s happened to me this week. Are the Glide dev team currently working on updates or maintenance? What may be causing this outage?

Yesterday, we asked you to update your DNS A Name records to a specific IP address due to an unexpected issue with two of our hosting IPs. Earlier today, the third IP address also became unavailable. Our provider has now given us two new, stable IP addresses that are safe to use going forward: 162.159.142.16 172.66.2.12 (Please replace your existing A Name records with this new IP.) NOTES: It takes a little while for the DNS changes to be applied, so be patient. The IP addresses in the Custom Domain configuration tool have been updated, but if you saw one of the old addresses, you can ignore it. If you restarted the Custom Domain configuration process, make sure to click through to the last screen so the app knows it still has a Custom Domain associated with it. You only need to use one of the above IP addresses. To help distribute traffic and improve reliability, we recommend choosing randomly – flip a coin, roll a die, or let your favorite pet decide. Both options are equally valid. We understand how frustrating it is to be asked to make this kind of change more than once in a short period of time. While the situation is outside of our direct control, we’ve worked closely with our service provider to ensure these new IPs are not subject to the same problem and will remain in place going forward. We’re also taking steps behind the scenes to prevent this type of disruption in the future. In the meantime, thank you for your continued trust and patience while we work through this with our infrastructure partner. If you have any questions, we’re here to help.

The root cause may not be a Glide issue, it maybe with the service provider, and as the web gets more “Webby” these things will be prone to existence unfortunately.

To resolve the issue, we now have another IP address you can point your A record to. Sign in to your DNS provider’s site and update the A record for your domain to point at 172.67.20.230. Our service that manages custom domains will take a little while to see the change, but it’ll eventually resolve. You do not need to make changes to your custom domain configuration in the Builder environment, and this is a permanent change. You won’t need to go back and update later. Please be patient waiting for the change to apply.

This worked instantly for my .com at (Godaddy) — thank you for resolving the issue! Like I mentioned, this seems to happen every 6–7 days, so I’ll keep an eye on it next week to see if it happens again.

I’ve updated the IP address on the A records for all of my Glide / SquareSpace domains. Will keep you posted on whether or not it propagates!

I don’t know what the issue was last week for your domain, but this issue was not related. If you DM me some details, I’ll see what I can figure out about last week’s issue.

Exact issue lasted 3-4 hours [image] Glide is down. Again Ask for Help Is anyone app down too and not loading? Its loading fine via the glide.page but domain is down.

You are right hence why its called a web. I guess as a tech a entrepreneur, this is what comes with the game.

@Marcel_at_Glide Things are resolving & my URLs are working now after that DNS record update. Thank you!

Thank you so much for the update — it worked perfectly! :raising_hands: Everything is now correctly pointing to the new IP. Really appreciate you finally sharing this info here, as Glide hadn’t addressed the issue anywhere else until now. Glad to see it resolved!

The issue has been resolved. :slight_smile: Thank you so much for all your hard work! I truly appreciate your prompt resolution and feedback once again. :slightly_smiling_face:

All custom domains fail to resolve

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Hbrezy July 17, 2025, 4:50pm 23

Exact issue lasted 3-4 hours

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All custom domains fail to resolve

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