AI Generate text DOWN!

Report a Bug
1

PANIC!!!
AI pg bounce to server error!!!
pgbouncer cannot connect to server
pgbouncer cannot connect to server
pgbouncer cannot connect to server
pgbouncer cannot connect to server
pgbouncer cannot connect to server
…
App ID:

  • All AI services!!!

Description

  • AI generation down!!!

How to replicate

  • Generate text DOWN!!!
2

Team ID:
4JQhNVfdbMEOSgRmNzno

App ID:
VlXBLkLWaCqckN4agp31

Description
All rows generate this error: “pgbouncer cannot connect to server”. I have tried creating brand new columns, sourcing data from different columns, but this error message persists.

How to replicate
Create an AI Generate Text column. Persistent spinning load icon or error is either “Please provide message” for empty data or “pgbouncer cannot connect to server” or “query_wait_timeout”. Happens for any of the 3 models.

3

Same for me in ALL apps, system can be considered as “down”, desasterous bug!!
" pgbouncer cannot connect to server" for both AI columns and AI in set data!!!

1 Like
4

Is that maybe related to paid plas? I am working with NGO enterprise, so it is a paid plan and AI functioned correctly untintil few hours ago! AI support expert answered as follows:

"We don’t have any known issues with AI functionality in our apps. In fact, we’ve recently introduced Glide AI, which offers powerful AI capabilities directly integrated into our platform.

Glide AI allows you to add AI features to your apps through the Data Editor, Layout Editor, or Action Editor. You can use it for tasks like automating data entry, performing complex calculations, generating summaries, and transforming unstructured text into structured data.

It’s worth noting that Glide AI is available for paid plans only. If you’re not seeing AI features in your app, you may need to upgrade your plan to access these capabilities. You can check our pricing page to find a plan that suits your needs."

5

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This has been tagged as a minor incident with Integrations.

6

Are you kidding? AI connection unavailable = apps are down = minor incident?
This status report indicates delay, we all have apps down due to lack Of AI connection!

7

Just to be clear, I’m not the one tagging it myself, they are aware and is deploying a fix.

8

Apology from my side. They are kidding, not you! Also: incident description is generic one and not specific to AI. In addition it is described as “delay”. Six hours delay?
I addition, their AI “support” tries to convince me that it is due to my OpenAI quota, unaware of this incident, due to poor incident description.
I general, Glide has the problem with users’ support: approach “This is the feature, not a bug” prevails. When this glitch occurred I few seconds all developers using AI services in their apps should be proactively noticed!

9

This should be resolved.

10

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