I have set up an email trigger for a CRM and configured the condition to classify leads as either qualified or unqualified by AI. For the qualified leads, the system is supposed to send an automatic email to the prospects. However, I am experiencing a problem: the system sends six emails to the same person. I have deleted the trigger and reset it, and I have tested it with different email addresses, but the issue persists. Is this a bug, or is there some setting I might have missed?
Most likely the workflow is misconfigured.
If you can show us, we may be able to point out the error.
The way you have that setup, the Loop is pointless, because everything else happens outside the Loop.
What you probably need to do is move all those other nodes inside the Loop.
Apologies, my mistake. I misread that.
Let me have a closer look…
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Okay.
I don’t understand the point of the first two steps in the workflow?
From what I can see, you are looping through the first 10 rows in your Leads table, and adding a new row for each one?
Wouldn’t you only want to add one row, for the incoming email?
In which case, you shouldn’t need the loop.
My guess is that you currently have 6 rows in your Leads table, which is why you get 6 emails.
I’d just get rid of the Loop, and that will probably fix it.
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Yes, fixed it, thanks Darren!
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