User is not Recieving PIN

[Massimo_Ridella]

Hello Everyone!

I have one user which doesn’t recieve the PIN for the application login.
I have looked into previous posts reporting this and made sure the following weren’t the case:

1. all the same domain?
   Yes all the emails have the same domain but only this single user doesn’t recieve the PIN

2. Did they check the spam folder?
   Yes we checked the SPAM folder (and others) but found nothing

3. Is the user using a third party spam filter?
   No the user isnt using any third party spam filter

4. Did they perform a second pin request?
   Yes but no PIN was recieved

Obviously i’ve also checked that the email in the users table was spelled correctly. This email was activated from the company just recently, but other users who had also new emails created recently recieved the PIN.

What could it be?

[Marcel_at_Glide]

It’s possible the user previously blocked emails from Glide. Use the messenger chat button in the Builder to open a conversation with support and provide the email address of the user. We can check the backend system and see whether it’s being delivered or blocked.

[Massimo_Ridella]

Thank you @Marcel_at_Glide !