URGENT: Paid for plan, account stuck on Free, cannot publish

Receipt #2571-4314 email: info@kitalefilmweek.org

Welcome to Glide community forum :waving_hand:

For anything related to billing, you need to contact support.

Option 1

Have you tried contacting Glide support via your Glide account directly? There is a :red_question_mark: symbol in the bottom right-hand corner both in the builder and in the dashboard. That is the quickest way to get the attention of the support team and have them look into your issue.

Option 2

Write to support@glideapps.com

Best practices when asking for support

That Glide support is an AI bot that gives me multiple choice answers. None of them solves my problem. Really wanted to beat a deadline.

Glide Support responded to you an hour ago. Your issue should be resolved. If it isn’t, please respond back to support.

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