I experience this, often. To fix this I will close the app and reload it. And it works after the refresh. It would be confusing for users of the app for sure.
Yes, it’s creating huge friction and negative reinforcement in a behavior we need…
Especially problematic in a “listing” app, as it’s often crowdsourced…
We lost our first client because of this bug…
Saying the employee will lose too much energy trying to add data (supplier listing and review).