Trying to get in touch with support. I am a paid subscriber on the Maker plan, in fact I upgraded to this plan for the support aspect. The community is great, however i would prefer more personalized support. Every time I try to utilize the chat, it states that I am on a free plan. And when I try to login at the top of the page, it just redirects me and starts the loop back. Is there an email? Or another way (preferred chat) for support?
Are you certain you are on a paid plan? When you select the name of the team in the Glide dashboard, upper left hand corner, immediately below the name of the team it should indicate the nature of the plan. Also when you select a team and lower left head over to the billet section, on that screen you should see that nature of the plan.
Glide Support don’t really provide that sort of service. They are mainly there to help identify bugs and take care of other issues (eg. billing) that can’t be handled in the Community.
If you’re looking for 1 on 1 coaching/guidance, your best option is probably to engage with a Glide Expert.
2 Likes
Hi Darren- I’m considering - in fact, I’m actually certain, that i will engage with a Glide Expert once i get past the initial launch of the app. I mainly want to test the interest before hiring someone. Maybe i do not fully understand the difference between the different levels of support. I recently upgraded to the Maker level because there are maybe two (or three) last features that i’d like to build into my app before i test it out with multiple users. I have used the community several times, and as i mentioned previously, it has been a great help. However I am still having challenges with these last few updates on the app. This is a screenshot of the comparisons between the different levels leading to my decision to go to the Maker level.
1 Like
Standard Glide Support means that you can get in contact with a human Glide employee if there is a major bug or problem with the Glide interface or features you are using. It does not mean they will help you build your app. If they were to do something like that, you have to realize that $60 means maybe an hour or so of employee payroll time, and at that rate, after an hour Glide is making zero profit from your $60 and instead paying it directly to the employee. However, if there is in fact a bug in the system, it’s in the best interest of Glide and all users that they spend their time fixing that.
So in short, Glide support is there to address issues that could potentially affect the masses. It is not there to provide one-on-one guidance for building your app.
That’s where the community comes in. Many here donate our time and knowledge free of charge. The paid solution is to hire a Glide Expert. Glide Experts are independent users or agencies that will help build your app for a prearranged cost outside of Glide.
4 Likes
Thank you.
1 Like