I will explain it briefly:
Info we need:
Status of case
I would love to create an app that would need to match the case number and email in order to display the status of a case to our customers.
Than when we have the status of the case I would love to provide additional details as we have around 10 different “case status” we provide to our customers.
- If case status is xyx than there would be a video with more info…
2 If case status is hsd than there would be a text and some picture…
Is this possible and how to make the lookup successful in order to only show the case status when we match the case number and email provided?