Hi Glide Team,
My account was automatically charged today for an Explorer subscription renewal that I no longer need. I immediately canceled the plan within minutes of the charge to prevent future billing and have not used any data or features for this upcoming cycle.
I contacted support and filled out the refund portal, but the portal instantly issued an automated rejection because it was a “renewal” rather than a brand-new subscription.
While I understand the strict wording of the policy, keeping a full month’s payment for a service that was auto-charged today, immediately canceled, and went entirely unused feels incredibly unfair. Could a community manager or billing administrator please review this as a good-faith courtesy refund?
Thank you for your time and help.