Problems wth Google Sheets

Hello I have a problem. My classic application has a functionality through which it sends the data of a row to an Excel sheet where it houses the data in a Google Sheet with a specific format, but for two weeks the users of my application have been telling me that it does not They can download the purchase orders because they come out without the appropriate values… By downloading it several times from my administrator interface I can do it, but they can’t? Why is it, I have a Pro plan and I have read that GlideApps is having problems synchronizing with Google Sheets

The data is wrong many times, I am worried

So your backend is Google Sheets, your plan is Pro Legacy, and your problem is the rows you are adding to Google Sheets through the app is not appearing in the sheet?