Is the Messenger Icon Only for Business Plan? Billing Support Also Not Working

[smallpond]

Hello!

When I contacted Glide Support by email, I received an automated reply saying:

“Next time you have an issue, support will be faster if you sign in to your Glide account and click the Messenger icon in the bottom right corner.”

We’re on the Maker Plan, but we don’t see any Messenger icon. Is this only available on Business Plan and above?

Also, on the Billing page, there’s a “Need help with billing?” → “Contact Support” button. When I click it, it asks me to select an app to link, but after selecting an app, the window just closes and nothing happens.

Has anyone else experienced this or know how to reach support properly from the Maker plan?

Thanks!

[Jeff_Hager]

Did you happen to opt out of cookies and tracking at the account level?

Cookies in Glide | Glide Docs

[Darren_Murphy]

If you have opted out of cookies and tracking, the chat icon will not appear.

The reason why it is best to contact Support via the chat is that when you do, details about your App are automatically captured, which helps with the support process.

[smallpond]

@Jeff_Hager and @Darren_Murphy
I just uncheck the Opt out checkbox and I have access to Support from the dashboard. I didn’t realize this. Thank you so much for your help!